Trust & compliance

Cancellation Policy

The cancellation terms and deadlines shown in your booking confirmation form part of your reservation and take priority where they differ from this general policy.

Last updated: 18 August 2026

How to cancel or change a booking

Contact us as soon as possible at [email protected], quoting the lead guest name, booking reference and arrival date. A cancellation or amendment is effective only when acknowledged by us in writing.

Charges and refunds

The refundable amount depends on the rate, service and cancellation deadline stated in your confirmation. Non-refundable rates, late cancellations, unused services and no-shows may be charged up to the full booking price. Any approved refund is returned to the original payment method; bank or currency conversion fees may be outside our control.

Third-party reservations

If you booked through Booking.com, a travel agent or another platform, submit changes and cancellations through that provider. Its displayed cancellation policy, process and refund timeline apply.

Changes by us

If we must cancel a confirmed direct booking, we will offer a reasonable alternative where available or refund the amount paid to us for the affected service. We are not responsible for separate travel arrangements, subject to rights that cannot be excluded by law.

Exceptional circumstances

Travel disruption, weather and other events outside either party's control are assessed case by case under the confirmed rate terms and applicable law. We recommend comprehensive travel insurance.